Rent what you own / Storage rentals
Neighbor
storage space rental
✎ Our verdict
No editor has written a verdict for Neighbor yet. The research below is complete; the judgment on top of it is not.
Editors add the verdict in the directory panel after the research pass.
Reviewed Sep 1, 2026 · 15 sources
Typical monthly
By space type (monthly): garage $100–$600, driveway $50–$150, s…≈ Our estimate
Time to list
~10 minutes to create a listing✓ Verified fact
First payout
First payout arrives on the monthly payout cycle after a renter…≈ Our estimate
Cost to start
$0 required to list.✓ Verified fact
⚠ The catch
The Host Guarantee — Neighbor's main protection for hosts — is explicitly stated to not be insurance, caps at $1,000,000 lifetime with a $1,000 loss floor and broad exclusions, and Neighbor itself carries no insurance on stored items, so a host whose renter damages their driveway or garage (as multiple third-party complaints describe) may recover little and can face slow, unresponsive support trying to get it resolved.
Not for you if
Anyone who does not have clear legal authority to rent out the space (a renter without landlord sign-off, or a homeowner under an HOA/lease that restricts subletting or commercial storage use), anyone treating the Host Guarantee as a substitute for real insurance, and anyone unwilling to accept that Neighbor is not obligated to run background checks on renters before they get access to the host's property.
Best for
A homeowner or a renter with explicit permission who has genuinely unused space — a garage, driveway, shed, parking spot, or storage unit — in a market with storage demand, and who wants low-effort, largely passive recurring income without daily interaction with renters.
Start here
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Go to Neighbor ↗What you’d realistically make
| Field | What we found | Provenance | Source |
|---|---|---|---|
| Advertised claim | "Justin" host testimonial: earned $64,152 total, describes making "$23,000 a year passively" and "over $1,000 each month" spending "less than an hour per month" | ✓ Verified fact | neighbor.com ↗ |
| Realistic ceiling | Uncapped and scales with number/size/type of spaces listed; Neighbor's host page explicitly encourages listing multiple spaces to increase earnings | ≈ Our estimate | neighbor.com ↗ |
| Platform cut | 4.9% + $0.30 processing fee per transaction, taken from host payouts when renters pay | ✓ Verified fact | neighbor.com ↗ |
| Cost to start | $0 required to list. Real costs not itemized as fees: host must already own/have legal right to the space; may need to purchase locks or security devices to comply with the ToS security-feature obligation; Neighbor does not provide insurance, so hosts relying on real coverage bear that cost separately | ✓ Verified fact | neighbor.com ↗ |
| Gross vs net | Host payouts are net of Neighbor's processing fee, deducted automatically before the deposit reaches the host's bank account | ✓ Verified fact | neighbor.com ↗ |
| Holds a reserve | Under the Host Guarantee, "if the renter is late or stops paying, hosts receive guaranteed payouts for up to 60 days" | ✓ Verified fact | neighbor.com ↗ |
| Low / mid / high | Low: ~$50–150/mo (parking spot or driveway) · Mid: ~$100–300/mo (shed/parking) · High: $300–600+/mo (garage), with some multi-space or commercial-lot hosts reporting $1,000+/mo or ~$23,000/yr in marketing testimonials | ≈ Our estimate | financebuzz.com ↗ |
| Payout cadence | Monthly — "Host payouts show up in your account every month" | ✓ Verified fact | neighbor.com ↗ |
| Payout method | Direct deposit to a linked bank account | ✓ Verified fact | financebuzz.com ↗ |
| Time to first dollar | Paid monthly, not per-booking: Neighbor's Terms of Service state payouts are issued 'at the end of each monthly period ("Monthly Period") during the Booking' -- so a host's first payout lands at the end of the renter's first paid month, not immediately when a booking is confirmed. The /host page confirms 'Host payouts show up in your account every month,' deposited directly to the host's bank account. | Needs refresh | neighbor.com ↗ |
| Time to first payout | First payout arrives on the monthly payout cycle after a renter's first payment clears (payouts are processed monthly) | ≈ Our estimate | neighbor.com ↗ |
| Typical reported earnings | By space type (monthly): garage $100–$600, driveway $50–$150, shed $50–$200, parking space $50–$300 | ≈ Our estimate | financebuzz.com ↗ |
| Earning unit | USD per month per listed space (passive rental income; not a per-hour or per-task unit) | ≈ Our estimate | neighbor.com ↗ |
| Fees charged to you | No listing fee (free to list); 4.9% + $0.30 processing fee per transaction borne by the host; a $60 host-initiated early-termination fee can apply if a host cancels a booking after items are already stored without giving 30 days' notice | ✓ Verified fact | neighbor.com ↗ |
≈ These are our estimates from published rates, not reported earner income. Dense markets run higher and thin ones frequently return nothing at all. Treat the low end as the realistic case.
Company & trust research
Neighbor Storage, Inc.
10 fields sourced2 estimated2 need refresh
| Field | What we found | Provenance | Source |
|---|---|---|---|
| Company founded | 2017 (March 2017) | ✓ Verified fact | prnewswire.com ↗ |
| Help center | https://help.neighbor.com/ | ✓ Verified fact | help.neighbor.com ↗ |
| Headquarters | Lehi, Utah (2500 W Executive Pkwy Ste 400, Lehi, UT 84043) | ✓ Verified fact | prnewswire.com ↗ |
| Legal entity | Neighbor Storage, Inc. | ✓ Verified fact | neighbor.com ↗ |
| Markets served | United States, all 50 states | ✓ Verified fact | neighbor.com ↗ |
| Ownership | Private, VC-backed. Series B ($53M, March 2021) led by Fifth Wall with Andreessen Horowitz (returning investor); prior $2.5M seed (2018) from Peak Ventures and Pelion Ventures | ✓ Verified fact | prnewswire.com ↗ |
| Sign-up page | https://www.neighbor.com/host | ✓ Verified fact | neighbor.com ↗ |
| Terms | https://www.neighbor.com/terms-of-service | ✓ Verified fact | neighbor.com ↗ |
| Website | https://www.neighbor.com/ | ✓ Verified fact | neighbor.com ↗ |
| Typical individual earnings | See earnings.typical_reported / low_mid_high: third-party estimate $50–$650/month typical per listed space depending on type and location; individual marketing testimonials cite up to $1,000+/month or ~$23,000/year for larger/multiple spaces | ≈ Our estimate | financebuzz.com ↗ |
Company facts come from the research record attached to this platform, with a per-field source and verification date. Anything with no source on file reads as unverified, never as a fact.
Setup, payout & fees
What you need to start
| Field | What we found | Provenance | Source |
|---|---|---|---|
| Background checks | Identity, phone, and email verification for hosts. Neighbor "has the right, but has no obligation, to perform ... Screening Checks on Renters and Hosts" — i.e., background checks are discretionary, not guaranteed | ✓ Verified fact | neighbor.com ↗ |
| Time to list | ~10 minutes to create a listing | ✓ Verified fact | neighbor.com ↗ |
| Where it works | Operates across all 50 US states; no Neighbor-stated space-type or geographic exclusions found beyond a general requirement that hosts comply with local law | ≈ Our estimate | neighbor.com ↗ |
| Minimum age | 18 years or older — "The Site is intended solely for persons who are 18 years of age or older" | ✓ Verified fact | neighbor.com ↗ |
| Onboarding fees | $0 — listing is free | ✓ Verified fact | neighbor.com ↗ |
| What you need | Must own or otherwise have legal right/permission to rent the listed space; must be 18+; a Social Security Number or Tax ID and a linked bank account are required for payment processing | ≈ Our estimate | neighbor.com ↗ |
| Sign-up steps | Create an account → write a listing description, set pricing, add photos (~10 min) → approve or deny individual renter requests → receive monthly payouts | ✓ Verified fact | neighbor.com ↗ |
How the money moves
| Field | What we found | Provenance | Source |
|---|---|---|---|
| Platform cut | 4.9% + $0.30 processing fee per transaction, taken from host payouts when renters pay | ✓ Verified fact | neighbor.com ↗ |
| Fees charged to you | No listing fee (free to list); 4.9% + $0.30 processing fee per transaction borne by the host; a $60 host-initiated early-termination fee can apply if a host cancels a booking after items are already stored without giving 30 days' notice | ✓ Verified fact | neighbor.com ↗ |
| Payout method | Direct deposit to a linked bank account | ✓ Verified fact | financebuzz.com ↗ |
| Payout cadence | Monthly — "Host payouts show up in your account every month" | ✓ Verified fact | neighbor.com ↗ |
Taxes, insurance & real risk
| Field | What we found | Provenance | Source |
|---|---|---|---|
| Arbitration clause | Forced individual arbitration — "BY ACCEPTING THESE TERMS OF SERVICE, YOU AGREE TO BE BOUND BY ALL OF THE PROVISIONS BELOW, INCLUDING, WITHOUT LIMITATION, THE ARBITRATION PROVISIONS" (class-action-waiver language was NOT located within the portions of the Terms of Service retrievable during verification — do not present a class-action waiver as confirmed) | ✓ Verified fact | neighbor.com ↗ |
| Deactivation appeal | Neighbor "reserves the right to suspend or terminate your Neighbor Account ... without cause or notice." No formal appeal process is described anywhere in the Terms of Service | ✓ Verified fact | neighbor.com ↗ |
| Insurance terms | "Neighbor does not provide insurance to Hosts or Renters" and "NEIGHBOR DOES NOT HAVE INSURANCE COVERING THE STORED ITEMS." Neighbor recommends renters buy their own insurance or purchase the optional Protection Plan, which is explicitly stated to not be insurance | ✓ Verified fact | neighbor.com ↗ |
| Protection terms | Host Guarantee: up to $1,000,000 lifetime aggregate per host within the US; only covers "Covered Losses" exceeding $1,000; extensive exclusions apply (acts of God, war, fraud, animals/pests, mold, add-ons, and more); "THE HOST GUARANTEE IS NOT INSURANCE." Separately, the renter-paid optional Protection Plan reimburses 90% of reasonable repair/replacement costs above a $50–$100 minimum, also explicitly "not insurance" | ✓ Verified fact | neighbor.com ↗ |
| Tax forms | No specific 1099-K issuance threshold published by Neighbor was found. Terms of Service state hosts are responsible for "the determination, collection, remittance, and reporting of taxes" in jurisdictions where Neighbor does not itself collect and remit them; Neighbor "may facilitate the collection and remittance of certain taxes" in some (unspecified) jurisdictions | ✓ Verified fact | neighbor.com ↗ |
| Worker classification | Host / independent space provider — a marketplace participant contracting directly with the Renter, not a Neighbor employee or contractor | ≈ Our estimate | neighbor.com ↗ |
Know before you start
Forced individual arbitration (class-action-waiver language claimed by the original researcher could not be confirmed on re-verification)
“BY ACCEPTING THESE TERMS OF SERVICE, YOU AGREE TO BE BOUND BY ALL OF THE PROVISIONS BELOW, INCLUDING, WITHOUT LIMITATION, THE ARBITRATION PROVISIONS.”
Verified Aug 28, 2026 · neighbor.com ↗
Know before you start
Host Guarantee is explicitly not insurance, has a $1,000 loss floor, and carries broad exclusions
“THE HOST GUARANTEE IS NOT INSURANCE.”
Verified Aug 28, 2026 · neighbor.com ↗
Know before you start
Independent complaint data conflicts sharply with Neighbor's own on-platform review stat: BBB rates Neighbor Storage, Inc. an F (not BBB accredited; 59 complaints in the last 3 years, 5 unanswered), and SmartCustomer's aggregated sample rates it 1.8/5 from 50 reviews (82% one-star) — versus Neighbor's own homepage claim of "693,000+ Reviews | 4.9/5 stars"
“This business is NOT BBB Accredited.”
Verified Aug 28, 2026 · bbb.org ↗
Know before you start
Neighbor can suspend or terminate a host account without cause or notice, with no formal appeal process described in the Terms
“Neighbor reserves the right to suspend or terminate your Neighbor Account and your access to the Site and Services without cause or notice.”
Verified Aug 28, 2026 · neighbor.com ↗
Know before you start
Renter (and host) background/screening checks are discretionary, not guaranteed
“Neighbor has the right, but has no obligation, to perform these same Screening Checks on Renters and Hosts.”
Verified Aug 28, 2026 · neighbor.com ↗
What third parties say
| Source | Rating | Volume | Retrieved |
|---|---|---|---|
| Apple App Store ↗ | 4.7 / 5 | ~11,000 ratings | Aug 28, 2026 |
| Better Business Bureau (BBB) ↗ | F (not BBB accredited) | 59 complaints in last 3 years (23 resolved in last 12 months; 5 unanswered) | Aug 28, 2026 |
| Google Play ↗ | 4.7 / 5 | ~5,190 reviews | Aug 28, 2026 |
| SmartCustomer (aggregated review site) ↗ | 1.8 / 5 | 50 reviews (82% one-star) | Aug 28, 2026 |
Platform specifics
| Field | What we found | Provenance | Source |
|---|---|---|---|
| Access turnover logistics | Hosts set their own access hours/rules and choose which items are allowed; hosts must "use the Space's existing security features (doors, garage doors, gates, locks, cameras, etc.), if any" to protect stored items. No Neighbor-run cleaning/turnover service was found — unlike short-term lodging platforms, storage listings are not cleaned between renters by the platform | ≈ Our estimate | neighbor.com ↗ |
| Damage liability risk | Neighbor disclaims liability for damage/theft of stored items and for damage to the host's own property/space, stating any legal remedy is limited to a claim against the other Member. The $1M-lifetime Host Guarantee (not insurance, $1,000 loss floor, broad exclusions) is the main host-side backstop. Independent complaint sources (BBB, SmartCustomer) report hosts experiencing real property damage — e.g., a destroyed driveway from a renter's vehicle — with, in their account, minimal platform support in resolving it | ✓ Verified fact | neighbor.com ↗ |
| Host protection insurance | See legal_insurance.protection_terms — Host Guarantee up to $1,000,000 lifetime aggregate, losses must exceed $1,000, broad exclusions, explicitly not insurance; Neighbor itself carries no insurance on stored items | ✓ Verified fact | neighbor.com ↗ |
| Lease hoa restrictions | Hosts must represent that listings "will not breach any agreements you have entered into with any third parties" (e.g., a lease or HOA covenant) — again a host self-attestation, with no Neighbor-side lease/HOA verification process found | ≈ Our estimate | neighbor.com ↗ |
| Listing service fees | Listing is free. Neighbor deducts a 4.9% + $0.30 processing fee per transaction from host payouts. If a host cancels a booking after a renter has already stored items, 30 days' notice is required; shorter notice can trigger a full refund to the renter plus a $60 host termination fee | ✓ Verified fact | neighbor.com ↗ |
| Ownership permission | Host "represent[s] and warrant[s] that you own or otherwise have all necessary legal rights and permissions to rent through the Neighbor platform the Space" — this is a host self-attestation; Neighbor does not appear to independently verify ownership or landlord/HOA permission | ✓ Verified fact | neighbor.com ↗ |
| Permits local taxes | Hosts are contractually responsible for "compliance with all applicable laws, tax requirements, and rules and regulations" including zoning, licensure, and rental laws; Neighbor states it collects/remits sales tax only "in certain jurisdictions" without specifying which | ✓ Verified fact | neighbor.com ↗ |
| Size capacity limits | No universal size cap; the platform lists garages, driveways, sheds, parking spaces, and traditional climate-controlled storage units (example sizes cited: 5×5, 5×10, 10×20) as well as RV/boat/car storage and truck/fleet parking. Size/capacity is set per individual listing by the host | ✓ Verified fact | neighbor.com ↗ |
Sourcing & freshness
- Last verified
- Sep 1, 2026
- Sources cited
- 15
- Research version
- R4
- Neighbor Affiliate Program ↗ · Neighbor · retrieved Aug 28, 2026
- Neighbor — Find Storage & Parking Near You ↗ · Neighbor · retrieved Aug 28, 2026
- Become a Neighbor Host ↗ · Neighbor · retrieved Aug 28, 2026
- Neighbor.com Storage & Parking Reviews ↗ · Neighbor (blog) · retrieved Aug 28, 2026
- Neighbor Storage, Inc. Terms of Service ↗ · Neighbor · retrieved Aug 28, 2026
- Neighbor — Trust & Safety ↗ · Neighbor · retrieved Aug 28, 2026
- Neighbor.com Raises $53M in Series B Funding ↗ · PR Newswire (Neighbor company press release) · retrieved Aug 28, 2026
- Neighbor App — App Store ↗ · Apple App Store · retrieved Aug 28, 2026
- Neighbor Storage & Parking — Google Play ↗ · Google Play · retrieved Aug 28, 2026
- Neighbor Storage, Inc. | BBB Business Profile ↗ · Better Business Bureau · retrieved Aug 28, 2026
- Neighbor Storage, Inc. | BBB Complaints ↗ · Better Business Bureau · retrieved Aug 28, 2026
- Neighbor (company) ↗ · Wikipedia · retrieved Aug 28, 2026
- Neighbor.com Review: Earn Passive Income from Your Extra Space ↗ · FinanceBuzz · retrieved Aug 28, 2026
- Neighbor raises $53M Series B for self-storage marketplace after 5X revenue growth ↗ · TechCrunch · retrieved Aug 28, 2026
- Neighbor Reviews - 50 Customers Rate 1.5/5 (2026) ↗ · SmartCustomer · retrieved Aug 28, 2026